Introduction:

P D Hinduja National Hospital And Medical Research Center, established in the early 1950s, is a leading ultramodern tertiary care hospital in Mumbai, India. With a vision to deliver quality healthcare, the hospital is committed to achieving medical excellence through world-class treatments and services.

Challenges:

Prior to implementing KRYSTAL DMS - Enterprise Edition, P D Hinduja National Hospital faced several challenges that hindered efficiency and effective document management:

1. Inefficient and Time-Consuming Paper-Based Processing of Accounts: The hospital's manual paper-based processing of accounts was labor-intensive and time-consuming, leading to delays in payment processing.
2. Difficulties in Document Tracking: The hospital faced challenges in tracking and managing various documents, resulting in potential errors, lost documents, and inefficiencies.

Solution:

To optimize business processes, reduce paper usage, and decrease the carbon footprint, P D Hinduja National Hospital implemented KRYSTAL DMS - Enterprise Edition with Electronic Workflow capabilities. The solution allowed the hospital to route cash payment vouchers to relevant work queues within the system, streamlining the approval and payment process.

Results:

The implementation of KRYSTAL DMS - Enterprise Edition has delivered significant results for P D Hinduja National Hospital:

1. Improved Efficiency and Reduced Paper Usage: The hospital has eliminated the need for manual movement of paper documents, ensuring timely payments and reducing the risk of lost vouchers. All documentation is now stored electronically, eliminating the need for physical filing cabinets. This has created additional office space for expansion and improved overall workflow efficiency.
2. Reduction in Staff Requirements: The implementation of KRYSTAL DMS has reduced the number of staff required to process documents, allowing them to focus on more profitable areas of the business. This has led to increased productivity and cost savings for the hospital.
3. Enhanced Control and Transparency: KRYSTAL DMS - Enterprise Edition has provided the hospital with advanced storage options and an easy-to-use interface. The system's audit trail feature enables the hospital to track document actions, providing transparency and accountability. This has improved control over document management processes and compliance with regulatory requirements.

Conclusion:

The implementation of KRYSTAL DMS - Enterprise Edition has transformed document management practices at P D Hinduja National Hospital. By streamlining processes, reducing paper usage, and enhancing control and transparency, the hospital has achieved improved efficiency, cost savings, and a more sustainable approach to document management.